Overview

🏞️ Background Images

Background images allow you to customize the visual backdrop of your AI Human video sessions, creating a more personalized and branded experience.

Set Background Images here →

⭐ Key Features

• Upload Custom Images: Add your own background images to use in sessions
• Flexible Aspect Ratios: Support for both landscape (16:9) and portrait (9:16) formats
• High Quality: Recommended resolution of FHD (1920 x 1080) or higher
• Easy Management: View, edit, and delete background images from a centralized list

🤔 How It Works

1. Upload an image with a descriptive title
2. The image is stored and made available for your organization
3. When creating a session, specify the Background Image ID
4. The image appears behind the AI Human during video conversations

📝 Use Cases

• Branded environments for customer interactions
• Context-specific backgrounds (office, outdoor, etc.)
• Custom visual themes for different use cases

⚡ Quick Start

1. Navigate to Resources → Background Images
2. Click "Upload" to add a new image
3. Provide a title and select your image file
4. Use the Background Image ID when creating sessions

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💬 Prompts

Prompts define the personality, behavior, and knowledge scope of your AI Human by configuring the system instructions sent to the Large Language Model (LLM).

Set Prompts here →

⭐ Key Features

• System Prompt Configuration: Define how the AI should behave and respond
• Retrieval-Augmented Generation (RAG): Enable document-based responses
• Intro Messages: Set automatic greetings when users connect
• Multiple Prompts: Create different prompts for different use cases

🤔 How It Works

1. Create a prompt with system instructions
2. Optionally enable RAG to include document context
3. Add an intro message for automatic greetings
4. Select the prompt when creating a session
5. The LLM uses your prompt to generate responses

🧩 Core Components

System Prompt: The main instruction that defines:

• AI personality and tone
• Response scope and boundaries
• Behavioral guidelines
• Example interactions

RAG (Require Document): When enabled:

• System prompt must include {context} placeholder
• Documents are searched for relevant information
• Search results replace {context} in the prompt
• AI responds using your document data

Intro Message: Optional automatic message delivered when users connect

📝 Use Cases

• Customer service representatives with specific guidelines
• Sales assistants with product knowledge
• Support agents with troubleshooting procedures
• Educational tutors with curriculum information

⚡ Quick Start

1. Navigate to Resources → Prompts
2. Click "Add New Prompt"
3. Enter a name and system prompt
4. Enable "Require Document" if using RAG (include {context})
5. Optionally add an intro message
6. Use the Prompt ID when creating sessions

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Documents

Documents enable Retrieval-Augmented Generation (RAG), allowing your AI Human to answer questions based on your uploaded data through semantic search.

Upload Documents here →

⭐ Key Features

• Structured Data Upload: Support for CSV, XLS, and XLSX files
• Automatic Processing: Documents are split into searchable items
• Semantic Search: Vector embeddings enable intelligent document retrieval
• Configurable Search Count: Control how many document items are included

🤔 How It Works

1. Upload a structured file (CSV/XLS/XLSX) with headers
2. System processes the file and creates searchable items
3. When RAG is enabled in a prompt, user queries trigger document search
4. Relevant document items are included as context in the LLM prompt
5. AI generates responses using your document data

⚡ Quick Start

1. Navigate to Resources → Documents
2. Click "Add New Document"
3. Enter a Title, Description (optional), and "Search Count"
4. Upload document file.

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Integration: Using All Three Together

These features work together to create a complete, customized AI Human experience:

Example Workflow

1. Upload Documents: Add your product catalog or knowledge base
2. Create Prompt: Write a system prompt with RAG enabled ({context} placeholder)
3. Upload Background: Add a branded background image
4. Create Session: Combine all three:
   • Use your prompt (with RAG)
   • Select your background image
   • The AI will use your documents to answer questions

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Summary

• Background Images: Customize the visual environment of your sessions
• Prompts: Define AI personality, behavior, and knowledge integration
• Documents: Provide data for AI to reference through RAG

Together, these features enable you to create highly customized, context-aware AI Human experiences tailored to your specific use cases and brand.